Exchange and return | Tallinn Music Week

Exchange and return

Changes, exchanges and returns

TMW 2020 passes – Festival Pass, Conference + Festival Pass (now PRO Pass) and single showcase tickets – purchased in March, are valid also on new TMW dates in August. The single showcase tickets will be good for the same weekday (Th, Fr, Sat) predominately at the same venues.

Due to the COVID-19 related travel restrictions, TMW 2020 will feature artists from the EU  and Schengen member states, from which the quarantine requirement does not apply when arriving in Estonia. If your favourite artist no longer appears in the TMW2020 line-up, the festival offers the opportunity to exchange your ticket for a specific TMW showcase night with another TMW showcase ticket.

Requests for the exchange and return of the passes and tickets will be accepted during 1 – 13 July.

Passes

Passes purchased for March dates do not need to be exchanged, they are valid on August dates (during the festival week it is necessary to exchange the pass for a wristband).

Single tickets

The single showcase tickets purchased for March dates are valid at the same venues on the new dates as follows:

Thu, 26 March – > 27 August
Fri, 27 March – > 28 August
Sat, 28 March – > 29 August
Sun, 29 March – > 30 August

Venues  and showcases that have changed:

The following showcase nights have been moved to the open-air stage on the central square of the Telliskivi Creative City:

Thursday, 27 August: 311.ee Night (previously at F-Hoone Black Hall)
Friday, 28 August: Made In Baltics & Sony Music Night (previously at Vaba Lava)
Saturday, 29 August: Viljandi Folk (previously at Vaba Lava)

On Saturday, 29 August, Jazz Stage will take place at Fotografiska Center (previously at Vaba Lava).

Tickets purchased before 22 June are valid at new locations/venues. Those who have purchased joint folk and jazz stage tickets before 22 June are eligible for admission to both concerts (Fotografiska and Telliskivi Square are next to each other).

Events removed from the programme:

  • Intsikurmu Festival Night: performers have been moved to other showcases/venues
  • Üle Heli Festival Night: performers have been transferred to other concert venues
  • Made In Canada: Due to travel restrictions, artists from Canada will not be able to travel to Estonia this time. Tickets will be exchanged or refunded
    Kai Schumacher live: cancelled
    Paldiski Sunday: there will be no event this year, tickets will be exchanged or refunded

Exchanges

Pass or ticket purchased for March dates is valid on new festival dates in August.

If your favourite artist no longer appears in the TMW programme, the festival offers the opportunity to exchange a ticket for a specific showcase night with a ticket for another showcase. Single tickets are exchanged by Piletilevi. When approaching Piletilevi, please indicate the ticket order number, the name of the artist you wanted to see and to which showcase do you want the new ticket to. Replacement tickets are offered in the same value as the initially purchased ticket.

If you have purchased a pass or ticket from Piletilevi, contact info@piletilevi.ee if necessary.

If you have purchased a pass from TMW web shop, contact ticket@tmw.ee if necessary.

Exchanges take place during 1 – 13 July.

Refunding

If it is at all financially possible, we ask you to not use the opportunity to return the ticket. The loss of ticket money for an individual is, of course, unfortunate, but a lot of return demands are a tough financial blow for the festival.

If you do wish to return your pass or ticket, please send your request from 1 to 13 July to ticket@tmw.ee.

TMW wil take care of refunds.

TMW 2020 passes and tickets are on sale at both TMW webshop and Piletilevi.

Every purchase supports the festival.

TMW would like to emphasise that persons, who have been infected with COVID-19 within 14 days before the event or persons who have had contact with a COVID-19 positive, as well as people with symptoms of acute respiratory infectious diseases (fever, dry cough, difficulty breathing), will not be allowed to attend the festival. Persons in the risk group (the elderly and those with chronic conditions) should avoid attending, if possible.